Thank you for shopping at ZZX EXPRESS. We strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer the following Refund and Returns Policy:

1. Returns

You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at support@mytags.nete or 6263659749 to inform us of your return request.
  • Provide your order number and details of the item(s) you wish to return.
  • Our team will provide you with a return authorization and instructions on how to return the item(s).

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

5. Exchanges

If you would like to exchange an item for a different one, please contact our customer service team. We will guide you through the exchange process, which may involve returning the original item and placing a new order.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will work with you to replace the item or issue a refund as quickly as possible, at no additional cost to you.

7. Exceptions

Certain items may not be eligible for return or may be subject to a restocking fee. These exceptions will be clearly stated on the product page or during the checkout process.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at support@mytags.net or 6263659749. Our customer service team is available to assist you and ensure your satisfaction.

This Refund and Returns Policy applies only to purchases made directly through ZZX EXPRESS’s website. For purchases made through third-party vendors, please refer to their respective return policies.

Effective Date: 7/10/2024

Note: ZZX EXPRESS reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for changes.